Customer service is the lifeblood of a business. You can have the best product or service in the world, but if your customer service sucks, it won’t matter. Read the blogs in this section to learn tips and trick for improving and enhancing customer satisfaction.
“One has not only an ability to perceive the world but an ability to alter one’s perception of it … one can change things by the manner in which one looks at them.” –Tom Robbins Simply put, no two people see the world in the exact same way. Based on our individual differences, preconceived notions, […]
“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” – Wayne Gretzky, ice hockey icon When the sports legend uttered these famous words, he was talking about his memorable tenure on the ice. But his words very much apply to the business world—specifically […]
In 1887, 16-year-old John W. Nordstrom left Sweden and arrived at Ellis Island with $5 and a few English words. Several years later, he and a friend, Carl F. Wallin, opened the Wallin & Nordstrom shoe store in Seattle with $13,000 they earned from the Alaska Yukon Gold Rush. What began as a shoe retailer, […]
If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]
The business world is full of popular quotes and sayings that people accept without question. But we should question them. Because while some of these sayings are harmless, many others paint a false picture of what starting and running a business looks like and sets entrepreneurs up for failure. In short, they’re myths. There’s no […]