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Customer Service September 21, 2022

Maximizing Your E-commerce Revenue

Boosting e-commerce sales is a top priority for most online business owners. And while some entrepreneurs are tempted to just spend lots of money on advertising, this may not be the best way to optimize your e-commerce sales. Interested in learning about other, successful strategies? If so, let’s take a closer look… 1. Understand the […]

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Customer Service November 24, 2021

Understanding How Perceptions Influence Behavior in the Business World

“One has not only an ability to perceive the world but an ability to alter one’s perception of it … one can change things by the manner in which one looks at them.” –Tom Robbins Simply put, no two people see the world in the exact same way. Based on our individual differences, preconceived notions, […]

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Customer Service September 9, 2021

Is Creating a Strong Customer Experience Vital to your Business?

“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” – Wayne Gretzky, ice hockey icon When the sports legend uttered these famous words, he was talking about his memorable tenure on the ice. But his words very much apply to the business world—specifically […]

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Customer Service August 10, 2021

Valuable Insights from Nordstrom’s Superior Customer Service

In 1887, 16-year-old John W. Nordstrom left Sweden and arrived at Ellis Island with $5 and a few English words. Several years later, he and a friend, Carl F. Wallin, opened the Wallin & Nordstrom shoe store in Seattle with $13,000 they earned from the Alaska Yukon Gold Rush. What began as a shoe retailer, […]

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Customer Service June 10, 2021

Customer Service Vs. Customer Experience

If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]

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