Customer Service June 10, 2021

Customer Service Vs. Customer Experience

But what’s the difference between customer experience and customer service? Aren’t they more or less the same thing? In this blog post, we’ll define customer service and customer experience and how taking advantage of both can spell success for your small business. What is Customer Service? Customer service is the act of managers and employees […]

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Business formation October 19, 2020

4 Business Myths to Stop Believing

There’s no talisman or special mantra in the world that can replace the need for good old fashioned hard-work. That’s how every successful business became successful and it’s how you too will become successful. Don’t be fooled. In this blog post, we’ll separate fact from fiction by debunking 4 of the most common business myths. 1. […]

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Customer Service July 16, 2020

How to Respond to Bad Reviews

You can’t please everyone, but as a business owner it’s your job to please everyone. So, what do you do when your business falls short of excellence in a client’s eyes and receives a negative review? Nowadays, with sites like Trustpilot, Glassdoor, and Yelp, bad reviews are posted online for the world to see and […]

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Business formation June 25, 2020

Re-Engaging Clients After COVID

But what’s the best way to reach out to your clients and let them know you’re back in business? In this post, we’ll explore 4 ways to do this so you can stop surviving and start thriving. #1 Re-engage your clients with a Survey The shutdown changed more than just our economy—it changed people too. […]

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Customer Service December 19, 2016

Importance Customer Service

Customers will always remember if a company had really great or awful customer service. If a customer has a bad customer service experience, negative reviews and complaints to management may occur. A customer may also praise or bad-mouth a company to their friends or family and on their social media profiles. Having bad reviews from […]

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