Productivity January 26, 2022

What Every Business Owner Needs to Know About Establishing Business Priorities

Developing priorities is crucial for business owners. Not only do these priorities help entrepreneurs keep their business running smoothly, but they also ensure companies can stay financially and operationally strong—all year long. Simply put, they help business owners stay focused on success. Below are several notable priorities to consider for the upcoming year: Reduce business […]

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Personal Developement December 22, 2021

Enhancing Professional and Personal Growth through Mentoring

 “The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves.”                                                                                                 —Steven Spielberg There is no question that mentoring—when an experienced individual assists and guides a less-experienced individual—can positively influence one’s professional and personal growth. Workplace mentors provide guidance, advice, and support, as […]

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Employees September 14, 2021

Managing Work-Related Stress in the Business World

Today’s business leaders and employees consistently face extreme work-related stress, including hefty workloads, budgetary constraints, work-from-anywhere issues, and cybersecurity worries. These ever-increasing pressures of the job have led to deteriorating mental health, addiction issues, and even suicidal tendencies. And the COVID-19 pandemic has only intensified this stress. In fact, a recent survey of more than 1,200 employees […]

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Customer Service August 10, 2021

Valuable Insights from Nordstrom’s Superior Customer Service

In 1887, 16-year-old John W. Nordstrom left Sweden and arrived at Ellis Island with $5 and a few English words. Several years later, he and a friend, Carl F. Wallin, opened the Wallin & Nordstrom shoe store in Seattle with $13,000 they earned from the Alaska Yukon Gold Rush. What began as a shoe retailer, […]

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Customer Service June 10, 2021

Customer Service Vs. Customer Experience

If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]

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