Customer Service August 10, 2021

Valuable Insights from Nordstrom’s Superior Customer Service

In 1887, 16-year-old John W. Nordstrom left Sweden and arrived at Ellis Island with $5 and a few English words. Several years later, he and a friend, Carl F. Wallin, opened the Wallin & Nordstrom shoe store in Seattle with $13,000 they earned from the Alaska Yukon Gold Rush. What began as a shoe retailer, […]

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Business formation August 6, 2021

American Entrepreneurship is Booming: An Unexpected Outcome of the Global Pandemic

In addition to a dramatic loss of life, the Covid-19 pandemic led to lockdowns, school closures, quarantines, an economic recession, layoffs, and widespread fear and anxiety. Surprisingly, the pandemic also fueled an impressive growth in entrepreneurship. Attributed to individuals turning to self-employment and developing their own businesses, this startup boom continues to grow. In fact, […]

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Customer Service June 10, 2021

Customer Service Vs. Customer Experience

If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]

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Productivity May 27, 2021

Top 4 Business Trends of 2021

As an entrepreneur, you know how competitive and even cutthroat the business world can be. You know that those who fail to keep up—those who get too “comfortable” with the way things are and refuse to change, will go the way of Blockbuster and other enterprises once thought indestructible. Entrepreneurs must have their finger on […]

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Taxes April 22, 2021

Bookkeeping vs. Accounting

40% of small business owners say accounting and bookkeeping is the worst part of owning a business. I’d argue that this is because it’s so time-consuming and complex. That’s why so many business owners will seek the expertise of a professional accountant or bookkeeper. “But aren’t those the same thing?” No. While people often interchange […]

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