Tag Archives: customer service


A man in a business suite holding a piece of paper that says a satisfied customer is the best business strategy of all

Customer Service Vs. Customer Experience

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If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]

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Hispanic business owner wearing mask in business because of COVID-19

5 Lessons Learned from COVID-19

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It’s hard to see the silver lining or look on the positive side during a pandemic that has cost hundreds of thousands of lives and millions more their jobs. But there is a positive side… The business lessons learned are invaluable and will forever change the way we do business. 1. Failing to plan means planning to fail […]

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bad reviews

How to Respond to Bad Reviews

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You can’t please everyone, but as a business owner it’s your job to please everyone. So, what do you do when your business falls short of excellence in a client’s eyes and receives a negative review? Nowadays, with sites like Trustpilot, Glassdoor, and Yelp, bad reviews are posted online for the world to see and […]

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