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Customer Service August 10, 2021

Valuable Insights from Nordstrom’s Superior Customer Service

In 1887, 16-year-old John W. Nordstrom left Sweden and arrived at Ellis Island with $5 and a few English words. Several years later, he and a friend, Carl F. Wallin, opened the Wallin & Nordstrom shoe store in Seattle with $13,000 they earned from the Alaska Yukon Gold Rush. What began as a shoe retailer, […]

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Customer Service June 10, 2021

Customer Service Vs. Customer Experience

If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]

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Productivity May 27, 2021

Top 4 Business Trends of 2021

As an entrepreneur, you know how competitive and even cutthroat the business world can be. You know that those who fail to keep up—those who get too “comfortable” with the way things are and refuse to change, will go the way of Blockbuster and other enterprises once thought indestructible. Entrepreneurs must have their finger on […]

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Personal Developement September 17, 2020

Stop Multi-tasking Start Task-Batching

Multi-tasking has always been hailed as the holy grail of skills. The ability to work on multiple projects at once and have them all come out perfect…who wouldn’t want their employees or themselves to possess such a skill? But here’s the thing–multitasking doesn’t work. Research shows that it’s not as efficient as we like to believe and can […]

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Productivity April 2, 2020

Best Email Practices for Better Communication

With many people working from home due to the Coronavirus (COVID-19), clear communication has never been more important. And since email is the no. 1 method of communication among business professionals, refreshing your memory about best email practices can ensure your company’s workflow continues without a hitch. Take a closer look before sending This can’t […]

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