Customer Service November 24, 2021

Understanding How Perceptions Influence Behavior in the Business World

“One has not only an ability to perceive the world but an ability to alter one’s perception of it … one can change things by the manner in which one looks at them.” –Tom Robbins Simply put, no two people see the world in the exact same way. Based on our individual differences, preconceived notions, […]


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Employees November 10, 2021

Looking Forward: 2023 Business Trends To Watch Out For

Change is inevitable in business. However, the global pandemic drastically changed our lives and how we worked in ways we didn’t expect. As a result, companies had to learn to adapt and be flexible in such volatile environments three years ago. Now that there’s another year fast approaching, they’ll have to face new challenges. New […]


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Employees September 14, 2021

Managing Work-Related Stress in the Business World

Today’s business leaders and employees consistently face extreme work-related stress, including hefty workloads, budgetary constraints, work-from-anywhere issues, and cybersecurity worries. These ever-increasing pressures of the job have led to deteriorating mental health, addiction issues, and even suicidal tendencies. And the COVID-19 pandemic has only intensified this stress. In fact, a recent survey of more than 1,200 employees […]


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Employees August 30, 2021

Millennials: A Unique Generation of Consumers and Employees

Millennials are now the largest and most unique generation in the U.S. labor force. Roughly a third (35 percent) of Americans are millennials, described as individuals ages 23 to 38. And by 2025, millennials will represent 75 percent of the global workforce. As baby boomers retire, the percentage of millennials in the workforce will continue […]


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Customer Service August 10, 2021

Valuable Insights from Nordstrom’s Superior Customer Service

In 1887, 16-year-old John W. Nordstrom left Sweden and arrived at Ellis Island with $5 and a few English words. Several years later, he and a friend, Carl F. Wallin, opened the Wallin & Nordstrom shoe store in Seattle with $13,000 they earned from the Alaska Yukon Gold Rush. What began as a shoe retailer, […]


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