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Customer Service June 10, 2021

Customer Service Vs. Customer Experience

If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]

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Business formation October 19, 2020

4 Business Myths to Stop Believing

The business world is full of popular quotes and sayings that people accept without question. But we should question them. Because while some of these sayings are harmless, many others paint a false picture of what starting and running a business looks like and sets entrepreneurs up for failure. In short, they’re myths. There’s no […]

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Customer Service July 16, 2020

How to Respond to Bad Reviews

You can’t please everyone, but as a business owner it’s your job to please everyone. So, what do you do when your business falls short of excellence in a client’s eyes and receives a negative review? Nowadays, with sites like Trustpilot, Glassdoor, and Yelp, bad reviews are posted online for the world to see and […]

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Business formation June 25, 2020

Re-Engaging Clients After COVID

It’s been a long, strange road these past few months and sadly, many small businesses didn’t make it. If you’re reading this blog post though, that means you did survive and are ready to get back to work. But what’s the best way to reach out to your clients and let them know you’re back […]

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Customer Service December 19, 2016

Importance Customer Service

Good customer service is a requirement in today’s business environment. Many small businesses fail to realize just how important good customer service is for the overall image of the company. This can be a huge mistake, since good customer service is vital for your company to survive. Customers will always remember if a company had […]

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