Author Archives: Amber Ornelas

Customer Service Vs. Customer Experience

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If you attend any business seminar or read any business book, you’re going to hear the words “customer experience” at some point. They’re the buzzwords of the day, with companies pouring tons of resources into creating an unforgettable experience for their customers. But what’s the difference between customer experience and customer service? Aren’t they more or less […]


Top 4 Business Trends of 2021

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As an entrepreneur, you know how competitive and even cutthroat the business world can be. You know that those who fail to keep up—those who get too “comfortable” with the way things are and refuse to change, will go the way of Blockbuster and other enterprises once thought indestructible. Entrepreneurs must have their finger on […]


Bookkeeping vs. Accounting

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40% of small business owners say accounting and bookkeeping is the worst part of owning a business. I’d argue that this is because it’s so time-consuming and complex. That’s why so many business owners will seek the expertise of a professional accountant or bookkeeper. “But aren’t those the same thing?” No. While people often interchange […]


Top Billion-Dollar Industries of 2021

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Like most entrepreneurs, you dream of starting your own business–being your own boss. But with so many options, which industry should you choose? Why not give yourself an edge by considering a billion-dollar industry? In this blog post, we’ll explore five, billion dollar industries that show no signs of stopping in 2021 or beyond. CBD Products […]


How to Successfully Change Careers

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Making the choice to change careers is a life-changing decision, and if done right, can be the best decision you ever make. No matter how long you’ve been in your current field or how long you’ve been studying this or that major…it’s never too late to switch gears and change careers. But doing so involves more risk than […]


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